Pipedrive
Pipedrive is a sales CRM that organizes deals in a visual pipeline and automates follow-ups. Sales teams use it to track leads, run campaigns and forecast revenue.
#19 in Business & Finance ToolsCRM SoftwareNo free plan
Who it's for
Best for
Small sales teams wanting a working pipeline set up fast with hands-on help
Businesses replacing a bloated legacy CRM with native integrations
Not for
- Teams that need phone support for urgent account problems
Buyers who expect automatic refunds after a billing error
Features
Visual sales pipeline
Deals are tracked stage by stage in a shared pipeline so the team can see every open opportunity and its next step.
Built-in AI
AI highlights the leads worth focusing on, flags accounts at risk and supports forecasts of what will close this month.
Sales automation
Automated sales conversations and follow-up prompts keep deals moving without manual reminders for each contact.
Real-time reporting
Live sales reports and forecasting show how the funnel performs and help set goals for the sales team.
500+ integrations
More than 500 apps and services connect to the CRM so existing business tools keep working alongside it.
What users say
Pros
- Onboarding assistance digs directly into pipeline schemas and restructures messy custom data routing instead of reading from a script.
- Setup after migrating from a previous provider is fast and brings useful onboarding insights.
- The CRM covered the whole sales process without needing five separate products bolted together.
Cons
- Signing up for one seat produced a charge for four, with the extra money kept despite proof of the mistake.
- Six emails over six weeks asking for help drew no reply, and no phone line exists to call.
- A campaign bug sent more than seventy-five duplicate emails to hundreds of leads and stayed unresolved for five days.
- Cancelling takes a multi-step process with forced feedback, and there is no cooling-off period after payment.
- Daily popups and an ever more crowded interface bury the fields the team uses most.
- Syncing LinkedIn messages into the CRM meant a recurring add-on fee, so a home-built browser extension replaced it.
A selection of the review sources we used:
Summarized from public user reviews and community discussions. View details
Global Traffic Rank
Top 500k
Alternatives
Rank#19 in category#4 in category#5 in category#13 in category
Free planNoNoYesYes
ProSchema-level onboarding help, quick small-team setup, all in oneWorkflow automation, lead routing, activity history, custom stagesCentral records, workflow automation, low cost, deep customizationAI-ready data, best of the CRMs tried, cheaper than Salesforce
Better forRunning multi-step outreach sequences and automated territory-based lead routing without extra tools
Weaker atConnecting to niche third-party software across a large native app marketplace