Constant Contact
Constant Contact is an email marketing platform that small businesses, nonprofits and community groups use to build and send newsletters, announcements and invitations to their contact lists. It also covers social posting, events and SMS alongside email campaigns.
#16 in Marketing ToolsEmail Marketing SoftwareFree plan
Who it's for
Best for
Small nonprofits and churches sending regular weekly newsletters
New email marketers who want a person on the phone when stuck
Not for
Businesses with large lists that need a low cost per contact
Owners who expect to cancel or downgrade online without calling
Features
Email and SMS marketing
Email marketing, email templates and SMS marketing are grouped as digital marketing features in the site's main navigation.
Automation and AI tools
Automation and AI sit in the tools menu, with sending timely emails listed as one automation use case.
Campaign reporting
Reporting sits in the tools menu, listed in the main navigation as a way to track campaigns.
Integrations and community
An integrations directory appears in both the tools menu and the ecosystem section, next to a community area and a referral program.
Free trial and mobile app
A free trial signup runs from the homepage, and an account can be created online or through the mobile app.
What users say
Pros
- Phone support resolves account access and formatting problems during the call, walking through each step patiently.
- Phone support contributes fresh design ideas and reshapes email campaigns directly during the call.
- Weekly newsletters are built by copying the previous send and editing only the sections that changed.
- Weekly newsletters run for years without trouble, and send results are tracked after each campaign.
Cons
- Shutting down an account takes a phone call, and the deactivate option does not stop the monthly charge.
- Payments continue after a subscription is cancelled, and refund requests made the same day are refused.
- The bill climbs with the contact tier and stays at the higher tier after the list shrinks.
- Getting to a live person means clearing bots and long waits, with specialist callbacks weeks out.
- A company Facebook page fails to appear in the authorization list, so the social connection cannot be completed.
A selection of the review sources we used:
Summarized from public user reviews and community discussions. View details
Global Traffic Rank
Top 500k
Alternatives
Rank#16 in category#6 in category#7 in category#12 in category
Free planYesYesYesYes
ProResponsive phone help, easy newsletter reuse, results trackingAdvanced segmentation, clean interface, strong open ratesNo-engineer email building, quick chat fixes, all-in-one toolFree tier, campaigns plus API, fast setup, deep reports, support
Better forSending transactional emails via API and managing sales deals alongside campaigns
Weaker atBuilding quick newsletters in a straightforward drag-and-drop campaign editor