SurveyMonkey
SurveyMonkey is an online survey platform that builds, distributes and analyses questionnaires for employee, market and event feedback. It is mainly used to collect responses and produce reports on the results.
#13 in Productivity ToolsForm BuildersFree plan
Who it's for
Best for
HR teams running recurring employee engagement and pulse surveys
Product and marketing teams gathering customer and campaign feedback
Not for
One-off survey makers who will not commit to a year of billing
Students and hobbyists needing more than 10 responses for free
Features
AI analysis tools
AI features help surface patterns in collected feedback faster, while human review stays part of interpreting what respondents mean.
HRIS integrations
SurveyMonkey connects to HRIS systems to spot flight risk early, uncover engagement dips and automate recurring pulse surveys.
Employee feedback programmes
Ready-made programmes measure sentiment, onboard new hires, identify skill gaps, gauge benefits preferences and track inclusion.
Market and event research
Survey templates and reporting cover market research, product development, event feedback and satisfaction tracking.
LaunchPad for campaigns
SurveyMonkey LaunchPad is built to help teams launch products and campaigns with confidence and gather feedback along the way.
What users say
Pros
- A short client survey can be built and its results read without training.
- Completion notifications make checking new results a quick part of a daily routine.
- The platform ran for over a decade of continuous use without a reliability or accuracy issue.
Cons
- Only the first 10 responses are visible without an upgrade, a limit discovered after the survey was already built.
- Plans bill annually, so a one-off survey costs a full year of subscription.
- Renewal charges arrive before any notice, and refund requests are refused.
- Getting help means an AI bot with no phone number, and email replies that take weeks.
- Around one in three paid panel respondents must be replaced because of quality problems.
- Downgrading a plan cuts off access to responses already collected during the paid month.
A selection of the review sources we used:
Summarized from public user reviews and community discussions. View details
Global Traffic Rank
Top 5k
Alternatives
Rank#13 in category#5 in category#11 in category#18 in category
Free planYesYesYesYes
ProQuick survey building, completion alerts, decade-long reliabilityQuick to build, branching paths, home-screen accessComplex drag-and-drop forms, reliable logic, Zapier linksStrong logic, payment forms, PDF signing, roomy free tier
Better forCollecting more than 10 survey responses at no cost and sending every answer straight into a Google Sheet.Building intake and order forms with automatic calculations, payment collection, and multi-step approval workflows.Turning uploaded PDFs into signable online forms and collecting payments with conditional pricing logic.
Weaker atGenerating built-in reports and AI feedback analysis without building charts by hand in a spreadsheet.Customizing form design with fonts and embedded images, and analyzing employee or market research feedback.Running employee engagement and market research surveys with statistical analysis and HRIS integrations.