Jotform
Jotform is a no-code online form builder that creates branded forms with conditional logic, payments, e-signatures and automation. It handles event registrations, surveys, volunteer waivers, client intake and document signing.
#18 in Productivity ToolsForm BuildersFree plan
Who it's for
Best for
Small businesses and nonprofits that run registrations, waivers and intake forms
Researchers and students who need branching survey logic and clean data exports
Not for
Power users who build complex forms and hit rate limits and builder crashes
Teams that need quick human help when a live client form breaks
Features
No-code form builder
Build professional-looking forms without coding, then style them with a custom logo, fonts and colors.
Conditional logic and automation
Powerful forms use conditional logic, accept payments, generate reports and automate workflows.
150+ integrations
Form submissions send automatically to email marketing services, project management boards, CRMs and cloud storage apps.
Online payment collection
Sell a product, accept a fee or collect donations directly through the form.
What users say
Pros
- Straightforward conditional logic shows or hides fields, and calculated values with Stripe handle paid event pricing.
- Uploaded PDF documents turn into signable online forms in minutes at a lower cost than DocuSign.
- The free tier keeps conditional logic and customization at no cost, and public forms open without an account or sign-in.
- Custom logos, fonts and field layouts drop into place in minutes, producing clean branded forms without any design work.
- Submitted responses sort, filter and export to Excel, so club and event registrations are processed in one place.
Cons
- AI panels and the Podo chatbot occupy the builder screen with pop-ups that cannot be removed.
- Rate limiting throws constant 429 errors while designing long forms, and crashes lose work the autosave missed.
- Deleting submissions and archived forms leaves the upload limit unchanged, so the account stays blocked until an upgrade.
- Checkout shows one discounted yearly price, the card is charged near double, and the refund request points to an expired window.
- Help runs through an AI chatbot, and tickets sit unresolved for days after escalation requests.
- Accounts collecting only names and emails get locked for ID verification, halting live client forms until a selfie is submitted.
A selection of the review sources we used:
Summarized from public user reviews and community discussions. View details
Global Traffic Rank
Top 10k
Alternatives
Rank#18 in category#5 in category#11 in category#13 in category
Free planYesYesYesYes
ProStrong logic, payment forms, PDF signing, roomy free tierQuick to build, branching paths, home-screen accessComplex drag-and-drop forms, reliable logic, Zapier linksQuick survey building, completion alerts, decade-long reliability
Better forCollecting unlimited survey responses straight into Google Sheets at no cost and without submission caps.Running recurring employee pulse surveys with HRIS integrations and AI sentiment analysis.
Weaker atAccepting file uploads without forcing respondents to sign in to a Google account.Styling branded forms with custom fonts, rich cell formatting, and embedded images.Using conditional branching logic and custom form styling on the free tier.