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Front

Front is a help desk platform that puts shared inboxes, ticketing and AI agents in one place for service and operations teams. It is mainly used to coordinate email, chat and messaging requests across a team from first reply to resolution.

#35 in Business & Finance ToolsHelp Desk SoftwareNo free plan

Who it's for

Best for

  • Support and operations teams handling high volumes of shared email and chat
  • Growing companies that need assignment rules and workflows without extra staff

Not for

  • Budget-limited small teams that cannot absorb per-seat pricing and add-on fees
  • Teams that keep working in Outlook alongside Front and need two-way sync

Pricing

Free planNo
Starter$25/seat/moBilled annually
Professional$65/seat/moBilled annually
Enterprise$105/seat/moBilled annually

Features

  • Shared inbox and assignments

    Shared inboxes give the whole team a common view of each conversation, with automatic assignment and @mentions to keep handoffs moving.

  • Autopilot AI agents

    Custom Autopilot agents follow company policies, take action across connected systems, and bring in a person when human judgment is required.

  • Omnichannel requests

    Requests arrive across email, chat, SMS and WhatsApp and are coordinated from first reply through to resolution in one place.

  • External agents and integrations

    Agents built elsewhere can be brought in and given access to the same knowledge sources, policies and connected systems the team relies on.

  • Team and agent performance

    Full history across conversations, decisions and next steps stays visible, and teams and agents can be scored to pinpoint what to improve.

What users say

Pros

  • A shared team address keeps all replies visible, and each incoming email gets assigned to a specific person.
  • Automated assignment rules and workflows take minutes to set up and scale a small team's email handling.
  • The interface feels smoother than traditional ticketing tools, making task tracking and everyday email handling quicker.
  • Social media channels and external software integrate quickly, putting every incoming message and reply inside the same interface.

Cons

  • Per-seat pricing stacks up across a whole team and the annual bill runs far higher than alternatives.
  • Satisfaction surveys, custom-field automation and app linking sit behind higher tiers, so lower plans need workarounds.
  • Outlook sync only runs one way, so emails handled in Front stay unread in Outlook and the team duplicates work.
  • Seats cannot be removed during an annual term, and cancelled annual contracts get no refund under any circumstances.
  • Emails are sometimes never delivered, and the lost messages damage client relationships and daily operations.
  • Advanced workflows carry a steep learning curve, and heavy notifications plus buried old conversations add early friction.

A selection of the review sources we used:

Summarized from public user reviews and community discussions. View details

Global Traffic Rank

Top 1M

Alternatives

FrontZoho DeskHelp ScoutFreshdesk
Rank#35 in category#2 in category#30 in category#32 in category
Free planNoYesYesNo
ProShared inbox, automated workflows, clean UI, wide integrationsMulti-channel ticketing, automation, low cost, Zoho integrationsFast onboarding, shared inbox, saved replies, reports, AI draftsOne inbox for every channel, routing automation, ticket history
Better forLower entry seat pricing starting at $19/month for teams that want traditional SLA ticket queues.
Weaker atCollaborating inside a smooth, email-like interface rather than working from case-file ticket queues.