ToolFlock

Help Scout

Help Scout is a shared inbox help desk that brings email, chat, voice and social conversations into one place for support teams. It adds AI drafting, reporting and knowledge base tools so teams can answer faster.

#30 in Business & Finance ToolsHelp Desk SoftwareFree plan

Who it's for

Best for

  • Small support teams that want a tidy shared inbox without a heavy setup
  • Support leads who lean on saved replies and productivity reports

Not for

  • Buyers who need stable, predictable per-seat pricing
  • Teams that expect fast vendor replies during trial setup

Pricing

Free plan$0
Standard$30/seat/mo
Plus$54/seat/mo
Pro$90/seat/mo

Features

  • Shared Inbox

    Email, SMS, social, chat and voice conversations land in one shared space, with automatic assignments and context carried through every handoff.

  • Envoy AI agent

    Scout, the AI agent, resolves incoming requests and hands off escalations with context, drawing on insights learned from billions of conversations.

  • Copilot

    Copilot generates reply drafts, answers questions from the knowledge base and suggests triage steps to cut the extra work that slows response times.

  • Signal

    Signal surfaces emerging issues and account trends behind closed conversations so support teams can act before problems grow.

  • Security and compliance

    Help Scout is HIPAA and SOC 2 Type II compliant, so sensitive account data stays secure without giving up a personal touch.

What users say

Pros

  • A clean, uncluttered interface means the shared inbox needs very little hand-holding to learn.
  • Conversations in the shared inbox are easy to assign, track and follow up so nothing slips.
  • Saved replies speed up routine answers, and clear reports make sorting issues and checking productivity and quality straightforward.
  • Ticket collaboration and reference articles live in a lightweight portal without a heavy setup.

Cons

  • Free-trial signup repeatedly fails with errors and verification texts that never arrive.
  • The contact form is buried under a password page and setup messages go unanswered for days.
  • Billing switched to per-interaction pricing and existing plans jumped sharply in price.
  • Email drafts vanish when the internet connection is weak or intermittent.

A selection of the review sources we used:

Summarized from public user reviews and community discussions. View details

Global Traffic Rank

Top 1M

Alternatives

Help ScoutZoho DeskFreshdeskZendesk
Rank#30 in category#2 in category#32 in category#33 in category
Free planYesYesNoNo
ProFast onboarding, shared inbox, saved replies, reports, AI draftsMulti-channel ticketing, automation, low cost, Zoho integrationsOne inbox for every channel, routing automation, ticket historyMacros, ticket tagging, REST API tooling, round-robin app