Crisp
Crisp is a customer support platform that combines a website chat widget, a shared omnichannel inbox, a knowledge base and AI agents in one workspace. Small teams use it to answer chat, email and social messages from a single place.
#34 in Business & Finance ToolsHelp Desk SoftwareFree plan
Who it's for
Best for
Small teams that want a free website chat widget with webhook access
Early-stage SaaS founders needing chat, email and a help center in one inbox
Not for
- Businesses that cannot risk a sudden account suspension during a busy launch
- Teams that need fast technical help from the vendor's own support desk
Free plan$0
Mini$45/mo
Essentials$95/mo
Plus$295/mo
Features
Shared omnichannel inbox
Chat, email, WhatsApp, Messenger and Instagram messages land in one collaborative inbox where the team reads, manages and answers them.
No-code AI agent builder
AI Agent workflows are built without code or from a template library, then deployed on web chat, WhatsApp, Messenger, Instagram or email.
Branded knowledge base
Help articles are created, edited and managed to build a branded help center, keeping answers to common questions in one searchable place.
Built-in support CRM
Lead and contact data is synchronized in a single CRM, with past interactions visible during a conversation for more personal replies.
Support analytics
Analytics monitor and track team performance, and the Plus plan adds advanced analytics, a ticketing system and white labelling.
What users say
Pros
- Free plan covers a real site chat with webhooks for hooking up an existing bot.
- Site chat installs in about ten minutes and works on existing websites and iOS apps.
- Chat and email conversations sit in the same inbox, switching between the two is seamless.
- After training, the AI agent produced answers closely matched to the brand during a WhatsApp trial.
Cons
- Accounts are suspended within hours or days of installing the widget, cutting off live chat.
- Vendor replies take hours or days and often fail to resolve the reported technical fault.
- Closing an account hits workspace ownership errors, and marketing emails continue after unsubscribe attempts.
- Long PDFs uploaded for AI training get cropped without any error, leaving answers off topic.
- The dashboard freezes and reloads constantly, and the documentation does not help with troubleshooting.
- Conversations cannot be marked unread, so incoming requests get missed during busy periods.
A selection of the review sources we used:
Summarized from public user reviews and community discussions. View details
Global Traffic Rank
Top 500k
Alternatives
Rank#34 in category#2 in category#30 in category#32 in category
Free planYesYesYesNo
ProFree plan, quick setup, unified inbox, brand-tuned AI answersMulti-channel ticketing, automation, low cost, Zoho integrationsFast onboarding, shared inbox, saved replies, reports, AI draftsOne inbox for every channel, routing automation, ticket history
Better forStructured ticketing and SLA management on entry-level plans instead of upgrading to Crisp's $295 Plus plan.