BigCommerce
BigCommerce is a hosted ecommerce platform that businesses use to build and run online stores, manage products and take payments. It combines storefront themes, catalog tools and a large app marketplace aimed at growing retail brands.
#16 in Web Building & Hosting ToolsEcommerce PlatformsNo free plan
Who it's for
Best for
Growing merchants wanting a no-code storefront and quick daily product edits.- Established retailers that rely on app integrations for quoting, inventory and marketing.
Not for
Tight-margin stores that cannot absorb sales fees and sudden price rises.- Shops needing strong built-in fraud protection without adding a CAPTCHA step.
What users say
Pros
- Newer themes and their built-in options produce a professional-looking store without hiring a developer or writing code.
- Third-party apps connect the store to quoting, inventory and marketing tools from a broad marketplace.
- Product edits happen quickly, and the most-used admin screens are easy to find in a clean interface.
Cons
- Subscription costs have tripled for long-standing stores with no advance warning on the invoice.
- A percentage fee is charged on sales taken outside the platform, including in-store POS and third-party card processing.
- Emails and phone calls about billing go unanswered for days, leaving subscription disputes unresolved.
- Good themes for small stores are scarce, and some purchased themes arrive unsupported or broken.
- Card-testing bot attacks hit the storefront and platform-side protection is thin beyond adding a CAPTCHA.
- Reporting is thin and hard to customize, especially for products that come in variants.
A selection of the review sources we used:
Summarized from public user reviews and community discussions. View details
Global Traffic Rank
Top 1M
Alternatives
Rank#16 in category#1 in category#2 in category#7 in category
Free planNoYesYesYes
ProNo-code setup, app integrations, clean admin, quick editsHigh-volume sales, local payments, multi-country marketsNo-code setup, POS-linked dashboard, low cost, card paymentsSimple setup, working subscriptions, fast refunds on scams
Better forMulti-country selling with local payment gateways and currencies, plus a wider selection of supported themes.Selling digital files, courses, and subscriptions with no monthly fee, paying only a cut per sale.
Weaker atEntering and editing product listings quickly in a clean admin interface without slow, fiddly steps.Running multi-product retail storefronts that integrate in-store and online inventory.