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Acuity Scheduling

Acuity Scheduling is an online booking and appointment scheduling tool used by service businesses for client self-scheduling, deposits and calendar sync. It handles staff availability, intake forms, reminders and package sales from one dashboard.

#27 in Business & Finance ToolsScheduling AppsNo free plan

Who it's for

Best for

  • Salons and clinics with several staff that take bookings and deposits
  • Coaches and consultants juggling client calls across time zones

Not for

  • Solo stylists who rely on automatic text reminders for every booking
  • Small nonprofits needing every premium feature on a tight budget

Pricing

Free planNo
Starter$20/mo
Standard$34/mo
Premium$69/mo

Features

  • Branded online booking page

    Clients self-schedule on a branded booking page, choosing from the appointment types and availability the business sets up.

  • Deposits and reminder policies

    Deposits, appointment reminders and cancellation policies are used to reduce no-shows and protect booked time.

  • Intake forms and calendar sync

    Custom intake forms collect client information during booking, and calendar sync prevents double-bookings across connected calendars.

  • Packages, gift certificates and payments

    Packages, subscriptions, gift certificates, add-ons and coupons can be sold, with secure payment acceptance and revenue tracking in one place.

  • Calendar and payment integrations

    Connects to calendars, payment processors, marketing apps and automation platforms so scheduling fits existing workflows.

What users say

Pros

  • Bookings sync to a connected calendar and convert time zones automatically, so offered slots match real availability.
  • Calendar integration reduced the risk of booking conflicts and improved booking notifications.
  • Held up as a multi-user scheduling layer alongside Microsoft 365, Postgres and Retool with minimal administrative work.
  • Self-booking eliminates back-and-forth messaging to find open appointment times.
  • Email delivery and open status for each client stays visible in the appointment record.

Cons

  • Text reminders need a fresh opt-in for every client at every booking, which led to a week of missed appointments.
  • Appointments carrying a deposit can no longer be edited, so a wrong service choice means cancelling and rebooking.
  • Scheduled maintenance during business hours takes calendars and booking pages offline, blocking new appointments.
  • A daylight-saving law change left confirmation emails showing times an hour later than clients had booked.
  • The price for unlocking all premium features runs high for small businesses and small non-profits.
  • Frequent forced logouts during the workday interrupt front-desk scheduling sessions.

A selection of the review sources we used:

Summarized from public user reviews and community discussions. View details

Global Traffic Rank

Top 500k

Alternatives

Acuity SchedulingCalendlyYouCanBookMeChili Piper
Rank#27 in category#7 in category#8 in category#9 in category
Free planNoYesYesNo
ProAutomatic time zones, calendar sync, client self-bookingMeeting buffers, reliable core booking, text remindersFast fixes for stuck bookings, setup help, calendar sync, remindersLead routing by region, quick booking, calendar sync
Better forStarting on a free plan for basic links, or adding an AI notetaker and email-thread scheduling assistant.
Weaker atSelling memberships and gift certificates, running appointment waitlists, or taking Square and Venmo payments.