ToolFlock

Fathom

Fathom is a meeting notetaker that records, transcribes and summarizes video calls automatically. It is mainly used for sales, coaching and team meetings, with searchable transcripts, action items and an AI assistant that answers questions about past conversations.

#14 in Video & Audio ToolsTranscription SoftwareFree plan

Who it's for

Best for

  • Sales teams syncing call summaries and action items into Salesforce or HubSpot
  • Coaches who stay present in back-to-back calls and review notes later

Not for

  • Field teams recording in-person or phone conversations instead of video calls
  • Teams with heavy accents or crosstalk needing verbatim transcripts

Pricing

Free plan$0
Premium$20/mo
Team$19/seat/mo
Business$34/seat/mo

Features

  • Bot or bot-free capture

    Meetings are captured either by a notetaker bot that joins the call or bot-free, and both capture types are available across plans.

  • Instant AI summaries

    Summaries, transcripts and action items are generated automatically and delivered after the call, with custom summary formats on paid plans.

  • Ask Fathom

    Ask Fathom answers questions across past conversations, and meeting data can be queried from ChatGPT, Claude and other assistants.

  • Integrations and CRM sync

    Notes, insights and action items sync to Slack, Salesforce, HubSpot, Notion, Asana and other tools without manual work.

  • Security and compliance

    The service is SOC 2 Type II, GDPR and HIPAA compliant and supports SSO and SCIM for company-wide rollouts.

What users say

Pros

  • The free plan is unusually generous, so a small business can try it across many meetings before paying for a tier.
  • Summaries and action items are accurate enough to share, with correct speaker labels and clear next steps.
  • Clicking a line in the AI notes replays that exact moment of the call video for context.
  • Ask Fathom answers questions across past calls and clips the relevant minute out of a two-hour recording.
  • Notes, action items and recordings land after the call, so attention stays on the client during coaching sessions.

Cons

  • Transcripts come out wrong on accented speech and crosstalk, so notes get corrected by hand before sending.
  • Phone calls and in-person conversations cannot be captured, so talks held outside video meetings go unrecorded.
  • Video and transcript stay locked in the sidebar layout, and reviewing a long call requires constant window resizing.
  • A visible notetaker joins client calls and sometimes appears even when the recording was not wanted.

A selection of the review sources we used:

Summarized from public user reviews and community discussions. View details

Global Traffic Rank

Top 500k

Alternatives

FathomTurboScribeOtter.aiMeetGeek
Rank#14 in category#9 in category#13 in category#20 in category
Free planYesYesYesYes
ProGenerous free plan, accurate summaries, video replay, Ask FathomAccurate, fast transcripts and a generous free tierCuts typing on long recordings, handles accents, quick call notesAccurate interview transcripts, reliable recording, endless storage
Better forBatch-transcribing pre-recorded audio and video files across 98+ languages
Weaker atCapturing live video calls automatically and syncing summaries or action items to CRMs